FAQ: Portable USB Hard Drive Troubleshooting and FAQ



Document ID: 98083622

 

Posted Date: 2012-08-21

 

Last Updated: 2012-08-21

 

Distribution: View Public Website

 

Applicable Models
Portable USB Hard Drives Canvio Basics (A1) 2TB Special Edition 2013
Portable USB Hard Drives Canvio Basics (A2) 3TB Black Special Edition 2015
Portable USB Hard Drives Canvio Basics HDTB105XK3AA
Portable USB Hard Drives Canvio Basics HDTB107XK3AA
Portable USB Hard Drives Canvio Basics HDTB110XK3AA
Portable USB Hard Drives Canvio Basics HDTB110XK3BA
Portable USB Hard Drives Canvio Basics HDTB115XK3AA
Portable USB Hard Drives Canvio Basics HDTB205XK3AA
Portable USB Hard Drives Canvio Basics HDTB207XK3AA
Portable USB Hard Drives Canvio Basics HDTB210XK3BA
Portable USB Hard Drives Canvio Basics HDTB215XK3CA
Portable USB Hard Drives Canvio Basics HDTB220XK3CA
Portable USB Hard Drives Canvio Basics HDTB305XK3AA
Portable USB Hard Drives Canvio Basics HDTB305XS3AA
Portable USB Hard Drives Canvio Basics HDTB305XW3AA
Portable USB Hard Drives Canvio Basics HDTB307XK3AA
Portable USB Hard Drives Canvio Basics HDTB307XS3AA
Portable USB Hard Drives Canvio Basics HDTB307XW3AA
Portable USB Hard Drives Canvio Basics HDTB310XK3AA
Portable USB Hard Drives Canvio Basics HDTB310XS3AA
Portable USB Hard Drives Canvio Basics HDTB310XW3AA
Portable USB Hard Drives Canvio Basics HDTB320XK3CA
Portable USB Hard Drives Canvio Basics HDTB320XS3CA
Portable USB Hard Drives Canvio Basics HDTB320XW3CA
Portable USB Hard Drives Canvio Basics HDTB330XK3CA
Portable USB Hard Drives Canvio Connect HDTC605XG3A1
Portable USB Hard Drives Canvio Connect HDTC605XK3A1
Portable USB Hard Drives Canvio Connect HDTC605XL3A1
Portable USB Hard Drives Canvio Connect HDTC605XR3A1
Portable USB Hard Drives Canvio Connect HDTC605XS3A1
Portable USB Hard Drives Canvio Connect HDTC605XW3A1
Portable USB Hard Drives Canvio Connect HDTC607XK3A1
Portable USB Hard Drives Canvio Connect HDTC610XG3A1
Portable USB Hard Drives Canvio Connect HDTC610XK3A1
Portable USB Hard Drives Canvio Connect HDTC610XL3A1
Portable USB Hard Drives Canvio Connect HDTC610XR3A1
Portable USB Hard Drives Canvio Connect HDTC610XS3A1
Portable USB Hard Drives Canvio Connect HDTC610XW3A1
Portable USB Hard Drives Canvio Connect HDTC615XK3A1
Portable USB Hard Drives Canvio Connect HDTC705XK3A1
Portable USB Hard Drives Canvio Connect HDTC705XL3A1
Portable USB Hard Drives Canvio Connect HDTC705XR3A1
Portable USB Hard Drives Canvio Connect HDTC705XS3A1
Portable USB Hard Drives Canvio Connect HDTC705XW3A1
Portable USB Hard Drives Canvio Connect HDTC707XK3A1
Portable USB Hard Drives Canvio Connect HDTC707XL3A1
Portable USB Hard Drives Canvio Connect HDTC707XR3A1
Portable USB Hard Drives Canvio Connect HDTC707XS3A1
Portable USB Hard Drives Canvio Connect HDTC707XW3A1
Portable USB Hard Drives Canvio Connect HDTC7104K16
Portable USB Hard Drives Canvio Connect HDTC7104W16
Portable USB Hard Drives Canvio Connect HDTC710ML16
Portable USB Hard Drives Canvio Connect HDTC710MR16
Portable USB Hard Drives Canvio Connect HDTC710VS3A1
Portable USB Hard Drives Canvio Connect HDTC710XK3A1
Portable USB Hard Drives Canvio Connect HDTC710XL3A1
Portable USB Hard Drives Canvio Connect HDTC710XR3A1
Portable USB Hard Drives Canvio Connect HDTC710XS3A1
Portable USB Hard Drives Canvio Connect HDTC710XW3A1
Portable USB Hard Drives Canvio Connect HDTC715XK3C1
Portable USB Hard Drives Canvio Connect HDTC715XL3C1
Portable USB Hard Drives Canvio Connect HDTC715XR3C1
Portable USB Hard Drives Canvio Connect HDTC715XS3C1
Portable USB Hard Drives Canvio Connect HDTC715XW3C1
Portable USB Hard Drives Canvio Connect HDTC720BS3C1
Portable USB Hard Drives Canvio Connect HDTC720CK3C1
Portable USB Hard Drives Canvio Connect HDTC720XK3C1
Portable USB Hard Drives Canvio Connect HDTC720XL3C1
Portable USB Hard Drives Canvio Connect HDTC720XR3C1
Portable USB Hard Drives Canvio Connect HDTC720XS3C1
Portable USB Hard Drives Canvio Connect HDTC720XW3C1
Portable USB Hard Drives Canvio Connect HDTC810AC3A1
Portable USB Hard Drives Canvio Connect HDTC810AW3A1
Portable USB Hard Drives Canvio Connect HDTC820AC3C1
Portable USB Hard Drives Canvio Connect HDTC820AL3C1
Portable USB Hard Drives Canvio Connect HDTC820AR3C1
Portable USB Hard Drives Canvio Connect HDTC820AW3C1
Portable USB Hard Drives Canvio Connect II HDTC805XC3A1
Portable USB Hard Drives Canvio Connect II HDTC805XK3A1
Portable USB Hard Drives Canvio Connect II HDTC805XL3A1
Portable USB Hard Drives Canvio Connect II HDTC805XR3A1
Portable USB Hard Drives Canvio Connect II HDTC805XW3A1
Portable USB Hard Drives Canvio Connect II HDTC810XC3A1
Portable USB Hard Drives Canvio Connect II HDTC810XK3A1
Portable USB Hard Drives Canvio Connect II HDTC810XL3A1
Portable USB Hard Drives Canvio Connect II HDTC810XR3A1
Portable USB Hard Drives Canvio Connect II HDTC810XW3A1
Portable USB Hard Drives Canvio Connect II HDTC820CKMSD
Portable USB Hard Drives Canvio Connect II HDTC820XC3C1
Portable USB Hard Drives Canvio Connect II HDTC820XK3C1
Portable USB Hard Drives Canvio Connect II HDTC820XL3C1
Portable USB Hard Drives Canvio Connect II HDTC820XR3C1
Portable USB Hard Drives Canvio Connect II HDTC820XW3C1
Portable USB Hard Drives Canvio Connect II HDTC830XC3C1
Portable USB Hard Drives Canvio Connect II HDTC830XK3C1
Portable USB Hard Drives Canvio Connect II HDTC830XL3C1
Portable USB Hard Drives Canvio Connect II HDTC830XR3C1
Portable USB Hard Drives Canvio Connect II HDTC830XW3C1
Portable USB Hard Drives Canvio Slim II HDTD210BS3E1
Portable USB Hard Drives Canvio Slim II HDTD210CK3E1
Portable USB Hard Drives Canvio Slim II HDTD210CS3E1
Portable USB Hard Drives Canvio Slim II HDTD210OS3E1
Portable USB Hard Drives E05A050BAU2XK
Portable USB Hard Drives E05A050CAU2XG
Portable USB Hard Drives E05A050CAU2XK
Portable USB Hard Drives E05A050CAU2XL
Portable USB Hard Drives E05A050CAU2XR
Portable USB Hard Drives E05A050CAU2XY
Portable USB Hard Drives E05A050CAU3XW
Portable USB Hard Drives E05A050MAU2XW
Portable USB Hard Drives E05A050MAU2XY
Portable USB Hard Drives E05A064CAU2XG
Portable USB Hard Drives E05A064CAU2XK
Portable USB Hard Drives E05A064CAU2XL
Portable USB Hard Drives E05A064CAU2XR
Portable USB Hard Drives E05A064CAU2XY
Portable USB Hard Drives E05A075ABU2XW
Portable USB Hard Drives E05A075ABU2XY
Portable USB Hard Drives E05A075BAU2XK
Portable USB Hard Drives E05A075CAU3XW
Portable USB Hard Drives E05A075PBU2XG
Portable USB Hard Drives E05A075PBU2XK
Portable USB Hard Drives E05A075PBU2XL
Portable USB Hard Drives E05A075PBU2XR
Portable USB Hard Drives E05A075PBU2XY
Portable USB Hard Drives E05A100ABU2XW
Portable USB Hard Drives E05A100ABU2XY
Portable USB Hard Drives E05A100PBU2XG
Portable USB Hard Drives E05A100PBU2XK
Portable USB Hard Drives E05A100PBU2XL
Portable USB Hard Drives E05A100PBU2XR
Portable USB Hard Drives E05A100PBU2XY
Portable USB Hard Drives E05A100PBU3XW
Portable USB Hard Drives HDDR100E01X
Portable USB Hard Drives HDDR120E01X
Portable USB Hard Drives HDDR120E02X
Portable USB Hard Drives HDDR160E01X
Portable USB Hard Drives HDDR160E02X
Portable USB Hard Drives HDDR200E02X
Portable USB Hard Drives HDDR250E02X
Portable USB Hard Drives HDDR320E04XG
Portable USB Hard Drives HDDR320E04XL
Portable USB Hard Drives HDDR320E04XR
Portable USB Hard Drives HDDR500E04XG
Portable USB Hard Drives HDDR500E04XL
Portable USB Hard Drives HDDR500E04XR
Portable USB Hard Drives HDDR500E04XW
Portable USB Hard Drives HDDR640E04XR
Portable USB Hard Drives HDTD105AK3D1
Portable USB Hard Drives HDTD105XK3D1
Portable USB Hard Drives HDTD105XS3D1
Portable USB Hard Drives HDTD205SMEA
Portable USB Hard Drives HDTD205XK3D1
Portable USB Hard Drives HDTD205XS3D1
Portable USB Hard Drives HDTD205XSMDA
Portable USB Hard Drives HDTD210SMEA
Portable USB Hard Drives HDTD210XK3E1
Portable USB Hard Drives HDTD210XS3E1
Portable USB Hard Drives HDTP105XK3AA
Portable USB Hard Drives HDTP110BK3A1
Portable USB Hard Drives HDTP110VK3A1
Portable USB Hard Drives HDTP110VK3A2
Portable USB Hard Drives HDTP110VK3A3
Portable USB Hard Drives HDTP110XK3AA
Portable USB Hard Drives HDTP205XK3AA
Portable USB Hard Drives HDTP205XW3AA
Portable USB Hard Drives HDTP210XK3AA
Portable USB Hard Drives HDTP210XW3AA
Portable USB Hard Drives HDTP220XK3CA
Portable USB Hard Drives HDTP220XW3CA
Portable USB Hard Drives HDTP225XK3CA
Portable USB Hard Drives HDTP225XW3CA
Portable USB Hard Drives HDTP230XK3CA
Portable USB Hard Drives HDTP230XW3CA
Portable USB Hard Drives HDTW110XB3A1
Portable USB Hard Drives HDTW110XBMAA
Portable USB Hard Drives HDTW110XC3A1
Portable USB Hard Drives HDTW110XCMAA
Portable USB Hard Drives HDTW120XB3C1
Portable USB Hard Drives HDTW120XBMCA
Portable USB Hard Drives HDTW120XC3C1
Portable USB Hard Drives HDTW120XCMCA
Portable USB Hard Drives HDTW130XB3C1
Portable USB Hard Drives HDTW130XBMCA
Portable USB Hard Drives HDTW130XC3C1
Portable USB Hard Drives HDTW130XCMCA
Portable USB Hard Drives PH2050U-1EWL
Portable USB Hard Drives PH2100U-1EWL

 

Information

 

The following article provides information for common issues you may experience with your portable (external) USB hard drive.

Q: How do I begin the installation of the NTI software?
A: When you connect the Toshiba USB hard drive the AutoPlay function of Windows XP & Vista will prompt you to install backup software.
Note: Windows 7 and Windows 8 do not allow USB hard drives to AutoPlay. You will only be prompted to open the drive to view files or use this drive for backup. In this case, select Use this drive for backup.

Q: Why can't my tablet detect my external hard drive is connected?
A: You must format the external hard drive to exFAT to work with Android tablets. Most external hard drives are formatted NTFS by default. Click here for instructions to format the external hard drive for use with an Android tablet.

Q: How do I format My Toshiba External hard drive for use on my Toshiba laptop (PC)?
A: Click here for instructions for formatting an external hard drive for PC use.

Q: How do I reformat My Toshiba External hard drive to be used on my MAC Computer?
A: You can change it to FAT (ms dos) to work with PC and MAC. For MAC use only, reformat to Mac Extended. Click here for instructions for formatting an external hard drive using a MAC computer.

Q: Where can I download the NTI Backup Now EZ software on the Toshiba Website?
A: To download NTI Backup Now EZ software CLICK HERE. For general assistance with downloads, see Support Bulletin 98081213 Obtaining downloads and support docs from the Toshiba Support website

Q: How do I bring back My Toshiba external hard drive to factory settings, or delete the current files on the ext drive?
A: No need to reformat the drive.
Steps to delete files:
1. Access the Toshiba External hard drive and look for the folder MY FILES (which contains your backup files) and delete it.
2. Now look for the folder IMAGES (which contains the complete system backup) and delete it. Now your Toshiba External hard drive is back to factory settings.

Q: Does Toshiba provide any software drivers for the Canvio External Hard Drives?
A: The Toshiba External hard drives are plug-and-play devices. No genuine Toshiba drivers are needed or provided by Toshiba. When you plug the drive into a USB port on your laptop (for the first time on that particular laptop) the drivers will install automatically. Contact www.microsoft.com for troubleshooting the Windows Operating system or contact the manufacturer of your computer.

Q: How can I test my Canvio External Hard Drive for errors?
A: You can run the Windows Check Disk tool.

Q: Can I use My Toshiba external hard drive as a storage device only (not using the NTI software)?
A: Yes, the NTI Software Program is not necessary to use the drive as a storage device.

Q: Does Toshiba offer Data Recovery Services?
A: Toshiba does not warrant your data nor do we offer data recovery services. A third party Data Recovery Center such as www.cbldatarecovery.com may be able to recover your data at your expense

Q: When backing up Complete System I keep getting “Completed with Errors”.  What is causing this problem?
A: Run Check Disk on your hard drive to fix possible file system errors and bad sector errors.

Q: When running my backup it seems to run very slow, what could be the problem?
A: Backing up to a FAT32 hard drives will be slower than a NTFS drive. If your convert your USB hard drive to NTFS you can speed up your backups. Also, backup speed is also depended on the your computer’s performance.

Q: Why can’t I modify the source for Complete System Backup job?
A: Complete System Backup will back up the complete physical hard drive including all the drive letter partitions and hidden partitions.  This way you are insured to always have your hard drive recovered correctly.

Q: Why can’t I backup to one of my other USB hard drives that are not Toshiba hard drives?
A: The backup program that came with your Toshiba USB hard drive only support Toshiba USB hard drives.

Q: I forgot my password and I can’t restore my data.  How do I get around the password?
A: Unfortunately, without a password you will not be able to your data.  There is no backdoor way to bypass the password for obvious security reasons.

Q: How do I make my computer boot to my USB hard drive or CD/DVD boot disc?
A: You need to get to your computer’s boot menu.  All computers are a little different so we would recommend that you contact your computer’s manufacture for what key to press.  Sometime during boot up the computer will show text on the screen telling you what key to press, common keys are F12, F10, & ESC.

Q: When restoring my files to their original location, the program does not give me any overwrite options.
A: The program is defaulted to always keep both files if they are the same name. The restored duplicate file will have a “(1)” added to the end of the name.

Q: How can I add another job to the program?
A: The backup program only allows for two jobs, one File & Folder and one Complete System.  You can modify the File & Folder job to add more data.

Q: Is Backup Now EZ compatible with Windows 7?
A: Yes, version 1.1.2.77 or higher is compatible with Windows 7.

Q: I had my computer turned off and it missed both scheduled backups.  When I turned it on it prompted me to run a missed backup for my Complete System backup but not my File & Folder backup, why?
A: The missed backup prompt will not appear if the backup schedule is set for Hourly since it will run on the next hour.

Export Control and EULA
Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before downloading any such software.