Clean Installation of Image



Document ID: 4001315

 

Posted Date: 2013-04-30

 

Distribution: View Public Website

 

Issue

Internet browser crashes, WiFi connection issues, and overall poor performance may be the result of a corrupt operating system.

Resolution

A complete reinstallation of the operating system may be necessary.   This procedure will allow for the system software to be completely reconfigured.  This  procedure requires a complete wipe of all data stored on the tablet.

Procedure

This procedure will wipe all user data stored off of the tablet.  Back up all data prior to starting.

 

  1. Download the special application which will enable Service Station to view the clean image.  The file can be downloaded directly onto the tablet or transferred over.  http://download.toshiba.com/PreImageUpdateApp5.apk
  2. Verify the tablet is plugged in, has an active internet connection, and change the display sleep to 30 minutes or higher.
  3. Install the downloaded Pre-Image Update Application.
  4. If a window window pops up titled Install Blocked as shown below select Settings > Security > Unknown sources and OK.   Go back to the installed applications and install the Pre-Image Update Application.

   5.  Select Done when the application is installed.

   6.  Go to APPS, launch Service Station, and select Check for Updates.

    7.  Select, download, and install the latest Thrive System Image Update - PIU version (Thrive IMM76D.01.000072314 System Image Update - PIU version at the time of publication of this document.)

   8.  Select Update System after the update has downloaded.

   9.  After the system updates go to Settings > Backup & Reset > Factory data reset > Reset tablet > Erase everything.

10.  After the tablet resets and restarts the software has been completely reinstalled.

 

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