Windows 8.1 Update: Items that may result in a loss/limitation of features/functionality after updating to Windows 8.1.



Document ID: 4003275

 

Posted Date: 2013-09-09

 

Last Updated: 2013-09-09

 

Distribution: View Public Website

 

Information

Listed below are items that may result in a loss/limitation of features/functionality after updating from Windows 8 to Windows 8.1. You can click on the selection to Jump to that item or scroll through this document.

TOSHIBA Web Cam Error

TOSHIBA Password Utility

TOSHIBA Video Player

TOSHIBA Fingerprint Utility

Loss of two finger tapping on computers using the Synaptics TouchPad™ driver

Loss of SRS Sound effect function


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TOSHIBA Web Cam Error

TOSHIBA Web Camera Application may display an error message at the first launch after updating to Windows 8.1. Close the error message window and you can continue using the Web Camera Application. If the error message window re-appears you will need to uninstall the Web Camera software and re-install with the directions below.

How to uninstall software:

  1. From the Start Screen
  2. Type in Control Panel
  3. Click Control Panel (Make sure Apps is selected)
  4. Click Uninstall a program under Programs category.
  5. Find TOSHIBA Web Camera Application and double click it.
  6. Finish the uninstall following on screen instruction.


Access TOSHIBA support website to get the latest component to install.

  1. Go to http://support.toshiba.com/drivers
  2. Enter you product serial number
  3. Press GO
  4. Select Camera under Filter By
  5. Select Windows 8.1 (64bit) under Filter By
  6. Click on the WEB camera application at the top of the list
  7. Click Download
  8. Install the application by following the on screen prompts

 


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TOSHIBA Password Utility

TOSHIBA Password utility may not work after updating to Windows 8.1. You will need to reinstall the software to continue using this utility.

How to uninstall software:

  1. In the Settings charm, click Control Panel.
  2. Click Uninstall a program under Programs category.
  3. Find TOSHIBA Password utility and double click it.
  4. Finish the uninstall following on screen instruction.


Access TOSHIBA support website to get the latest component to install.

  1. Go to http://support.toshiba.com/drivers
  2. Enter you product serial number
  3. Press GO
  4. Select Password under Filter By
  5. Select Windows 8.1 (64bit) under Filter By
  6. Click on the Toshiba Password Utility at the top of the list
  7. Click Download
  8. Install the application by following the on screen prompts


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TOSHIBA Video Player

This loss/limitation is only seen on some TOSHIBA PC's that were pre-installed with Windows 7 and use the NVidia display driver and Intel chipset.

Toshiba Video Player will not play DVD movies on some PC Models pre-installed with Windows 7 that use the NVidia display driver. This limitation will be addressed when an updated NVidia display driver becomes available.


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TOSHIBA Fingerprint Utility

If you’re PC comes with a fingerprint registration utility the registered fingerprints will no longer be valid after upgrading to Windows 8.1. Confirm your passwords before continuing and you will need to re-register fingerprints after updating to Windows 8.1.


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Loss of two finger tapping on computers using the Synaptics TouchPad™ driver

After updating to Windows 8.1 you will loose the ability to use 2 finger tapping when using the Synaptics TouchPad™ driver

 


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Loss of SRS Sound effect function

After updating to Windows 8.1 you will loose the SRS sound effect function if your computer has SRS Premium Sound HD installed. To regain the use of this function you will need to re-install the SRS Premium Sound HD driver.


Access TOSHIBA support website to get the latest component driver to install.

  1. Go to http://support.toshiba.com/drivers
  2. Enter you product serial number
  3. Press GO
  4. Select Sound under Filter By
  5. Select Windows 8.1 (64bit) under Filter By
  6. Click on the SRS Premium Sound HD at the top of the list
  7. Click Download
  8. Install the application by following the on screen prompts

 

 

 

 

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