Toshiba Camileo Camcorders: FAQ & Troubleshooting



Document ID: 98082924

 

Posted Date: 2010-03-11

 

Last Updated: 2010-03-11

 

Distribution: View Public Website

 

Information
The contents below provide possible solutions to common issues with Camileo camcorders.
For additional troubleshooting as well as complete information on operating your TOSHIBA Camileo camcorder, refer to the User's Guide for your specific model located at support.toshiba.com.
 
How do I charge the battery?
  • Use the supplied AC charger or the USB cable (connected to your PC)
    • Make sure the camcorder is turned off when charging
    • Set the camcorder to AC charging mode
    • Two lights blink to confirm charging (one blue one orange)
    • The light go out when charging is complete
How do I charge my camcorder without the AC adapter?
  • Use the USB cable provided to attach the camcorder to your PC
 How long should I charge the battery the first time I charge it?
  • Charge the battery for 8 hours during the initial charge cycle
Why doesn't my battery charge even if it has been on the charger for eight hours?
  • There is a piece of protective plastic that covers the contacts on the battery. This plastic must be removed before the battery can be used
Why won't my camcorder power up when I turn it on?
  • The camcorder may need to be reset
    • Remove all power sources (AC adapter and main battery)
    • Wait 30 seconds
    • Reinstall the battery and connect the AC adapter
    • If the camcorder still will not turn on it probably needs to be serviced
Why does the camcorder keep freezing up?
  • Try turning off the camcorder and removing the battery and disconnecting the power adapter. Then reinsert the battery, reconnect the power adapter and turn the camcorder ON again.
Where can I find my model and serial number?
  • The model and serial number appear on the box the unit shipped in and is also on a sticker located in different positions on each camcorder
    • X100 - In the battery compartment beneath the battery
    • H30 - On the bottom of the unit
    • S20 - Inside the battery compartment next to the battery
How do I obtain firmware updates?
  • Go to //support.toshiba.com for firmware updates and other files including:
    • User Guides
    • Specifications
    • Quick Start Cards
The date or time on the photo is incorrect. How do i fix it?
  • Set the date and time in the Setup menu,
How do I upload video to Facebook or YouTube?
  • Connect the camcorder to your PC using the USB cable
  • Push the "Internet Direct Link" button on the camcorder
  • Drivers will be installed automatically
  • An "Internet Direct" link window will pop-up
  • Select the photos and videos you want to upload
  • After selecting the videos and photos, a pop-up window will ask you to key in your YouTube/Facebook user name and password. The user name and password will be automatically saved
  • The photos/videos will be uploaded automatically
I cannot upload video to Facebook or YouTube (Wi-Fi camcorders).
  • Check that you have connected and working intenet access.
I want to buy a new SD card but I am not sure if it is compatible with my camcorder
  • The camcorder supports SD/SDHC cards up to 32GB. Although any card should work we recommend you buy a qualtiy name brand card.
Can my camcorder play or record HD video?
  • Yes. Your options for HD playback and record are: FHD which is Full HD at either 1080i or 1080p and HD which is 720p
What's the difference between High and Regular definition?
  • A standard definition camcorder will give you attractive close-ups, faces for example but landscapes will look fuzzy and lacking in detail.
  • A high-definition (HD) camcorder will give you beautiful landscapes and attractive close-ups. Basically, the more panoramic your shot, the more high definition matters. Sports in high definition really show up well because you can read the names and numbers on the uniforms more clearly but an intimate drama with lots of close-ups might not look too much better in HD.
How do I playback High Definition video on my TV?
  • High Definition playback requires an HD capable monitor or TV with component video inputs or and HDMI input. If you are not sure if your TV has these features check the owners manual to confrim that it supports HD playback (and has either component video inputs or an HDMI input.)
How do I connect my camcorder to my TV using the HDMI cable?
  • Make sure your TV is set to the correct input mode (check the TV owners manual)
  • Turn off the camcorder
  • Connect the HDMI cable
  • Turn the camcorder back on
Where do I get and HDMI cable?
  • Most electronics stores generally carry HDMI cables. Toshiba recommends buying a quality "high speed" cable.
What if my PC/TV does not detect my camcorder?
  • Disconnect and then reconnect the HDMI or USB cable. Your device will try and redetect the camcorder. If this fails you can try changing to another HDMI/USB cable
  • For US customers make sure the NTSC/PAL mode is set to NTSC
  • For PC's ensure the USB auto detection mode is set to "On"
My computer does't recognize my camcorder when I connect to it using a USB cable. What should I do?
  • Make sure the camcorder is turned on
  • Disconnect and reconnect the USB cable on both sides (camcorder and PC)
  • If this does not work, try:
    • Another USB port on the computer
    • Another USB cable
When connecting my camcorder to the computer, Autoplay windows appear. What are they for?
  • DV indicates the internal memory of the camcorder.
  • Removable Disk indicates the external memory (memory card installed in the camcorder).
  • DVAP shows the built-in CAMILEO UPLOADER application is saved at this disk. DO NOT format this disk or delete the application inside; otherwise, the CAMILEO UPLOADER application can not function.
How does "white balance" help me get a better video?
  • All light has color temperature. Some light is cool and blue other light is warm and red or yellow. Our brains do a great job of "balancing" these different temperatures to minimize the impact to us visually. Unfortunately this does not occur in cameras (or camcorders in this case.) The camcorder records exactly what is sees. To compensate for the difference in light "quality" many cameras have a "white balance" feature that allows the camcorder to filter the light making the final picture appear normal.
    • Note: The Auto option allows you to let the camcorder attempt to balance the light on it's own. If you are unsure as to the type and quality of the light source available try using the "Auto" setting.
The color of the image or video does not look natural, why?
  • Select the proper White Balance to match the lighting csource.
I can't record video or take pictures, why?
  • Make sure the SD card isnt full. If so, delete some files or download to a storage device or computer and format SD card.
I can't record or playback video, why?
  • Make sure there is an SD card in the camcorder
  • Try ejecting and then gently reinserting the SD card
  • Try a new SD card
Why won't my camcorder focus?
  • The lens may be dirty
    • Use a lens cleaning cloth or lens cleaning kit to clean the lens
    • If the camcorder is in Macro mode, change it to normal mode
Why does my camcorder stop recording after an hour or so of continuous recording?
  • The camcorder uses a FAT32 files system. This file system has a maximum file size of 4GB. The video quality level selected along with the resolution capability of the camcorder will determine how long it will take for the file being created to reach the 4GB file limit. Just before the 4GB limit is reached he camcorder will stop recording and close the file. Here is a table that describes the length of time it will take to reach the 4GB limit depending on the settings selected:

Video Recording Mode

Duration of 4GB file

VGA

240 minutes

WVGA

100 minutes

HD (720p @ 30fps)

120 minutes

HD (720p @ 60fps)

40 minutes

HD+ (1080p @ 30fps)

60 minutes

HD+ (1080i @ 60fps)

40 minutes
 
How do I take video in low light conditions such as an indoor birthday party?
  • Set the ISO to 1600/3200
  • Turn on the Digital Light
When recording in 3D mode, some features aren't working. How do I turn them back on?
  • Motion Detection, Face Tracking, Slow Motion, Time Lapse, and Smile Detection cannot be used during 3D recording.
How do I reset the camcorder to the original factory settings?
  • WARNING: Resetting the camcorder to its factory default settings will erase all user settings. To reset the camcoder to factory default settings follow these steps:
    • Power on the camcorder
    • Select the "Settings" icon
    • Select the page down icon
    • Select "Default Settings"
    • Select "Yes"
If the LCD preview is not clear while shooting, how can I adjust the focus?
  • Switch between Macro and Auto modes
Why isn't my flash working?
  • The most likely cause is that the battery power is low
    • Charge the battery
The files on he memory card do not diplay smoothly when the LCD shows the "!" marking. Why is that?
  • The "!" means the SC card is low speed or has incompatible content. To solve this problem format the SD card using the camcorder instead of the PC (refer to the formatting instructions in section 5 of the Owner's manual.
  • WARNING: All data will be lost when the card is formatted!
Why is the camcorder flash not active when I am taking pictures?
  • In Flash Auto mode the camcorder only fires the flash when necessary, e.g. in the dark.
Why do some of my indoor pictures look blurry and dark?
  • The camcorder lengthens the picture exposure time under low light/indoor conditions. Keep the camcorder and the target subject steady for several seconds when taking pictures. The shutter will sound when the pictures are being taken.
How do the buttons on the remote control work?
The CAMILEO AIR10 Connect application does not install properly. Whay can I do?
  • Make sure that your computer’s operation system is compatible with the CAMILEO AIR10 Connect application.
Why can't I hear any audio when I try and watch the files using Windows Media Player?
  • You can switch to the ArcSoft application that shipped with the camcorder. If you do not wish to use the ArcSoft application you can try changing the file extension on your videos from .avi to .mp4.
I am trying to view my files using Microsoft Media Player but I am not getting any audio. What can I do to solve this issue?
  • Remove the FFDSHOW software and try again
  • NOTE: You may have issues using the ArcSoft application if the FDDSHOW software is removed
The LCD screen displays "Connection Failed" after pressing the Internet/Wi-Fi button. What do I do?
  • The password configuration does not match the wireless you wish to connect to.
  • The AP router or the computer is not turned on. Turn the wireless router or your computer on.
  • The camcorder is not in the wireless network service area or has a weak network signal. Make sure the wireless router is able to access the Internet. Closed networks or networks that must be accessed through a webpage login screen are not supported.
  • The camcorder does not support the type of encryption used on the wireless router. This model only supports WEP/WPA/WPA2 personal type of encryption, but not up to enterprise level.
  • Your network requires PPPoE account/password information.
  • Some wireless routers do not allow you to connect to the network (e.g. firewall).
Uploading files using Wi-Fi takes a long time. How can I speed it up?
  • Uploading files may take a few minutes depending on the size of the files and the wireless network signal strength. Either reduce the file size, increase the signal  strength or try another wireless network.

 

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