Blu-Ray player cannot connect to the internet (How-To Properly Connect your Blu-Ray Player to the Internet (Network) Wirelessly or Wired)



Document ID: 98083177

 

Posted Date: 2012-01-12

 

Last Updated: 2012-01-12

 

Distribution: View Public Website

 

Applicable Models
Blu-ray Players BDK21KU
Blu-ray Players BDX1200KU
Blu-ray Players BDX2000KU
Blu-ray Players BDX2150KU
Blu-ray Players BDX2200KU
Blu-ray Players BDX2250KU
Blu-ray Players BDX2500KU
Blu-ray Players BDX2700KU
Blu-ray Players BDX3000KU
Blu-ray Players BDX4150KU
Blu-ray Players BDX4200KU
Blu-ray Players BDX5200KU

 

Issue

Blu-Ray Player cannot connect to the internet (network) wirelessly or wired.

Resolution

The following procedure oulines how to properly configure and connect your Blu-Ray player to the network wirelessly or wired for an internet connection.

NOTE: The following procedures are performed on Toshiba Blu-Ray Disc Player BDX2150 with Toshiba USB Wifi Adapter for Toshiba Blu-Ray Disc Players (WLM-10NB1) connected. Though the menus may vary, other models are similar in operation.

Wi-Fi vs. Wi-Fi Ready Players

Wi-Fi Connection

Wi-Fi Blu Ray players have a built in receiver to connect to your wireless router (access point in the below example). Wi-Fi Ready Blu Ray players require the purchase of a separate USB Wifi Adapter (Part No. WLM-10NB1) that plugs into the USB port on the rear of the player and allows connection to your router wirelessly.

NOTE: Toshiba USB Wifi Adapter for Toshiba Blu-Ray Disc Players (WLM-10NB1) is available for purchase HERE through Toshiba Direct.

NOTE: Both Wi-Fi and Wi-Fi Ready Blu Ray players have a USB port located on the rear. Verify your model number is a Wi-Fi Ready version before purchasing a Wi-Fi Adapter.

Wireless Connection

Wired Connection

Both Wi-Fi and Wi-Fi Ready Blu Ray players have the ability to be connected to the network through the LAN (wired ETHERNET) connection located on the rear.

Wired_Connection

Procedure

Before attempting to connect to the network wirelessly or wired, ensure the following parameters are met:

  • The modem or wireless router is working and properly connected to other devices (laptops, tablets, etc...) allowing internet access.
    • You must use a wireless router that supports IEEE 802.11 a/b/g/n. (n is recommended for stable operation of the wireless network.)

NOTE: Wireless LAN, in its nature, may cause interference, depending on the use condition (AP performance, distance, obstacle, interference by other radio devices, etc.).

  • Set the wireless router to Infrastructure mode. Ad-hoc mode is not supported. Refer to your wireless routers manual for details.
  • You have the SSID and Security Key for the network (wireless router) you want to connect to.
    • When applying the security key for the wireless router, only the following is supported.
      • Authentication Mode : WPAPSK, WPA2PSK
      • Encryption Type : WEP, TKIP, AES
  • On Wi-Fi Ready Players, after you have verified your model number is Wi-Fi Ready and you have purchased a Wi-Fi Adapter, connect the Wi-Fi Adapter to the USB port located on the player.

Connecting Wirelessly

Easy Setup

NOTE: On Wi-Fi Ready players, ensure the Wi-Fi Adapter is connected.

1. Turn the TV and Blu-Ray player ON.

2. Your Blu Ray player may display a message similar to "Your BD Player does not seem to have a properly configured internet connection... red button to configure your network connection." If your player does not display this type of message or prompt you to set up your wireless connection, go to MANUAL SETUP procedure to manually setup your wireless connection.

Blu-Ray Connection_1

3. Press the Red Button on the remote control. WIRELESS options will be displayed.

4. WIRELESS Options allow you to search for wireless routers automatically through the NETWORK LIST, enter your wireless router information manually under MANUAL as well as other options. We will discuss searching for routers under NETWORK LIST. For manual setup of your router, go to MANUAL SETUP procedure. For details on other available options, refer to the Owner's Guide for your particular model.

Wireless_Options_1

5. Select NETWORK LIST. The player will search for and display the available network list.

6. The list of available wireless router SSID's will be displayed.

NOTE: If your router has been set to NOT broadcast its SSID, go to MANUAL SETUP procedure to manually setup your wireless connection.

Network_List_1

7. Use the UP/DOWN arrows to select the desired SSID and press OK. The Password Screen will display allowing you to enter the security key.

 Password_1

8. Press OK or ENTER on the remote control to display the keyboard and allow entry of the password. When the correct password is selected, select DONE on the keyboard display.

IMPORTANT: The Password (Security Key) is case-sensitive - meaning if you have capital and lower-case letters in your SSID or password, you MUST enter them exactly as so, or you will not be able to connect to your wireless router.

 Keyboard_1

9. If this is the correct network you want to connect to, select CONNECT. If this is not the correct network, select CANCEL and select the desired network.

Connect_1

10. After selecting CONNECT, the player will obtain the IP address of the router and configure the connection.

 Connecting_1

11. Confirmation will be displayed once connected and CONNECTED will be displayed.

Connected_1

NOTE: When connected, to the Left of the SSID a Red dot will appear. To the Left of the Red dot a Green Checkmark indicates the currently connected network. If more than one network on the list has been connected to this player in the past, a Red dot will display to the Left of that SSID.

Network_List_2

12. You should now be connected to the desired network and the internet if the router is working properly.

 Wi-Fi_Connected

NOTE: If your Blu Ray player connected to the network but cannot access the internet, there may be a problem with your modem or wireless router. Contact your Internet Service Provider (ISP) for assistance.

13. Next time your Blu Ray player is turned on it will display DISCONNECTED in the upper Right corner of the screen when powering up, then automatically connect to the last connected network and display CONNECTED.                        

 Disconnect_to_Connect_1

Manual Setup

NOTE: On Wi-Fi Ready players, ensure the Wi-Fi Adapter is connected.

1. Turn the TV and Blu-Ray player ON.

2. Select the MENU for the Blu Ray Player.

3. Select SETTINGS then NETWORK. Network settings will be displayed.

Network_Menu

4. Press the Right arrow on the remote control to display WIRELESS options. 

5. WIRELESS Options will display allowing you to search for wireless routers automatically through NETWORK LIST, enter your wireless router information manually under MANUAL as well as other options. We will discuss manual entry. For searching procedure, go to STEP 5 under the EASY SETUP procedure. For details on other available options, refer to the Owner's Guide for your particular model.

Wireless_options_2

6. Use the UP/DOWN arrows to select MANUAL and press OK.

 Network_Option_manual

7. Under NAME enter the SSID for the network router you wish to connect to.

 Enter_Name

8. Press OK or ENTER on the remote control to display the keyboard and allow entry of the SSID. When the correct SSID is selected, select DONE on the keyboard display.

IMPORTANT: The SSID name and Password (Security Key) are case-sensitive - meaning if you have capital and lower-case letters in your SSID or password, you MUST enter them exactly as so, or you will not be able to connect to your wireless router.

keyboard_2

9. Use the DOWN arrow on the remote control to move the cursor to the PASSWORD field. Press OK or ENTER on the remote control to display the keyboard and allow entry of the password. When the correct password is selected, select DONE on the keyboard display.

Enter_Password

10. If this is the correct SSID (network) you want to connect to as PASSWORD, select CONNECT. If this is not the correct SSID/PASSWORD, select CANCEL and select the entry.

 Connecting

11.  After selecting CONNECT, the player will obtain the IP address of the router.

Connecting_2

12. Confirmation will be displayed once connected and CONNECTED will be displayed.

Connected_3

13. You should now be connected to the desired network and the internet if the router is working properly.

Wi-Fi_Connected_2

NOTE: If your Blu Ray player connected to the network but cannot access the internet, there may be a problem with your modem or wireless router. Contact your ISP for assistance.

14. Next time your Blu Ray player is turned on it will display DISCONNECTED in the upper Right corner of the screen when powering up, then automatically connect to the last connected network and display CONNECTED.

Disconnect_to_Connect_2

Wired Connection

Your Wi-Fi and Wi-Fi Ready Blu-ray Disc™ player can be connected to your home network by connecting an Ethernet cable to the ETHERNET jack on the rear of your player and to a wired hub or router. Using a wired network provides the best performance, because the attached devices connect directly to the network and are not subject to radio frequency interference by connecting through the built-in wireless device and a wireless access point or router.

1. Turn the TV and Blu-Ray player ON.

2. Your Blu Ray player may display a message similar to "Your BD Player does not seem to have a properly configured internet connection... red button to configure your network connection."

Blu-Ray_Connection_3

3. Connect an Ethernet cable (CAT5 or better with RJ45 connector) to the ETHERNET jack on the back of your player and to an Ethernet jack on a hub or broadband router. The Player will automatically configure the connection.

NOTE: Do not connect a modular phone cable to the ETHERNET jack. When plugging or unplugging the cable, hold the connector on the end of the cable. When unplugging, do not pull on the cable. Press down the lock tab and pull the connector out of the jack. Because there are various connection configurations, follow the instructions from your telecommunication carrier or Internet service provider.

Wired_Connection_2

4. When successfully connected, ETHERNET CONNECTED will be displayed.

Ethernet_Connected

NOTE: After being connected to the network using an Ethernet cable, when disconnected for any reason, ETHERNET DISCONNECTED will be displayed along with the message similar to "Your BD Player does not seem to have a properly configured internet connection... red button to configure your network connection" will reappear.

 Ethernet_Disconnected

5. You should now be connected to the desired network and the internet if the router is working properly.

Connected_to_Internet

NOTE: If your Blu Ray player connected to the network but cannot access the internet, there may be a problem with your modem or router. Contact your ISP for assistance.


 

 

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