Toshiba +Care Support and product assistance
- Document ID: 98083994
- Posted Date: 2012-10-10
- Last Updated: 2012-09-02
- Distribution: View Public Website
Need help getting acquainted with your new computer, accessing the internet, connecting to a printer, dealing with security concerns or a virus infection?
The Toshiba +Care Support team is here to help you with best-in-class technical support and remote login technologies to solve your issue, and save you time.
The Toshiba +Care Support team offers over-the-phone support and assistance for a wide range of technical topics. For peace of mind, Toshiba +Care Support also offers a service which grants you access to our Experts up to an entire year. To contact a Toshiba +Care Support team member call 1-(855) 256-9005.
You may purchase Toshiba +Care Support services for support on a per incident basis or on a duration basis as specified below. All services are subject to our terms and conditions (+Care Support Support Services).
Need help Upgrading or Assistance using Windows 8?
Click here to see our NEW Windows 8 bundle
Toshiba +Care Support Offerings:
- Per Issue $69.95
- Virus/Malware Removal $99.95
- Toshiba +Care Support Premium Support Bundle $159.95
(The Toshiba +Care Support Premium Support Bundle includes three incidents that can be used at any time within a year. The service expires after consuming the three incidents or a year after purchase, whichever occurs first.)
Details and Coverage
Virus / Spyware / Malware Package
- Virus / Spyware / Malware Scan and Diagnosis
- Virus / Spyware / Malware Removal
- Spam Detection and Scan
- Advance Firewall and Anti-Virus Configuration
+Care Support Offerings Package
Network and Internet
- Wireless and Wired Connection Set up and Configuration
- Router Setup and Configuration
- Printer, File and Network Sharing (Workgroup, Peer to peer network, Mapping Drives, etc.) (Limited to a Single Computer only over a Network)
- E-mail Client Configuration (Outlook, Windows Live, Gmail etc.)
- Internet Optimization (Performance Tweaks, Add-Ons, Plugins, Toolbars, etc.)
3rd Party Hardware and Software
- Installation, Troubleshooting, Setup and How-to of common 3rd Party Software (Microsoft Office, Games, Burning Software, Media Center, etc.)
Peripheral / Accessory Support and How to (Printer, Webcam, External Storage Devices etc.)
Operating System Support and Optimization
- Performance Optimization (Registry and Disk Clean up, Defragmentation, Disabling Services and Start up programs)
- Reinstallation / Upgrade / Repair of Windows Operating System using OS CDs (Retail)
- Windows Password Reset
- Advance OS Troubleshooting and Setup (Disk Management, File and Folder configuration, Windows Update, Windows Activation)
- BIOS Password Reset (Limited to supported models only)
Data Backup and Restore
- Data Backup to Removable Storage (External HDD, USB Flash Drive, Cloud Storage, etc.)
- Data Backup from Non-Bootable Hard Drive
- Restore Files from Removable Storage
- Hard Drive Partitioning
- CD / DVD Burning (Limited to Non-Copyrighted Media)
Toshiba +Care Support Windows 8 Upgrade and Assistance
Need help with Windows? The Toshiba +Care Support Windows 8 Upgrade and Assistance bundle can fill your needs.
Details and Coverage
- Assistance upgrading to Windows 8 (or newer)
- 30 Day Phone Support and Assistance in the use of the Windows 8 OS (or newer)
- Access to Windows 8 How to…demo videos.
- Remote Desktop Assistance
- Assist qualified customers in downloading the OS Upgrade from Microsoft
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before downloading any such software.