Disk tray won't open on your Blu-ray, DVD or DVR Player.



Document ID: 98083337

 

Posted Date: 2010-11-03

 

Last Updated: 2012-05-02

 

Distribution: View Public Website

 

Issue

Disk tray won't open.

Resolution
  1. Reset the unit by unplugging it from the wall for 2-3 minutes.
  2. If problems persist, go to Toshiba Acclaim to begin the warranty process and click "START" to begin.
  3. On the next page read the terms. If your device falls under the terms, click "CONTINUE".
  4. Under "Choose Category" select "Electronics".
  5. Under "Model", choose your model and click "GO".
    NOTE: A live chat window may appear allowing you to get help during this process.
  6. Follow the on-screen prompts to complete your claim.

To check the status of your claim, go to Toshiba Acclaim and enter your RMA number and e-mail address in the field on the Right of the screen.

 

 

Export Control and EULA
Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.