Windows 8 Upgrade: Items that may result in a loss/limitation of features/functionality after upgrading to Windows 8.



Document ID: 98084050

 

Posted Date: 2012-09-25

 

Last Updated: 2012-09-25

 

Distribution: View Public Website

 

Issue

Listed below are items that may result in a loss/limitation of features/functionality after upgrading to Windows 8. You can click on the selection to Jump to that item or scroll through this document.

TOSHIBA Fingerprint Utility
Intel USB3.0 Driver
Intel iRST (RAID Driver)
Software and Applications Issues
Audio Issues
Microsoft Office 2010 Starter Edition
Intel® Wireless Display


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TOSHIBA Fingerprint Utility
Prior to upgrading to Windows 8 make note of any passwords you may have authenticated with your fingerprint as these will be lost after the Windows 8 upgrade. After the Windows 8 upgrade you will need to manually enter any passwords that were set previously and you will need to re-authenticate your fingerprint to password.

After upgrading to Windows 8 the Windows login screen will not be displayed correctly sometimes after resuming from sleep status. If this happens only a left arrow will be displayed. The user can still swipe their fingerprint to gain access or they can click the left arrow to switch to the user list screen.

The Fingerprint Utility and Hardware for Model Part Number PQX34 will not work with Windows 8 due to certain hardware limitations. The user can still use the Windows 8 manual login feature.


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Intel USB3.0 Driver
Notice for upgrading to Windows 8 on computers that only have USB3.0 ports:
When upgrading to Windows 8, please perform the upgrade via network or use an installation DVD with the internal Optical Disc Drive. If you would like to use an USB device, such as USB-Optical Disc Drive, USB flash memory and so on, before upgrading to Windows 8, please follow the instructions as below:

  1. Turn off the computer. (Click [Start] button and select “Shutdown”.)
  2. To start BIOS Setup, press and hold the F2 key, and then turn on the computer.
  3. Release the F2 key one second after the computer is powered on.
  4. In the BIOS Setup screen, select “Power Management” -> “Internal USB3.0 Controller” -> “Disabled”.
  5. Press F10 - a confirmation message will be displayed.
  6. Press the ENTER key - the BIOS setup application will end and the computer will restart.

After completing the upgrade to Windows 8, please follow the instructions below:

  1. Turn off the computer.
    1. Move the mouse cursor to the bottom right corner, and click “Settings”.
    2. Click “Power”, and select “Shut down” with Shift key pressed.
  2. To start BIOS Setup, press and hold the F2 key, and then turn on the computer.
  3. Release the F2 key one second after the computer is power on.
  4. In the BIOS Setup screen, select “Power Management” -> “Internal USB3.0 Controller” -> “Enabled”.
  5. Press F10 - a confirmation message will be displayed.
  6. Press the ENTER key - the BIOS setup application will end and the computer will restart.


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Intel iRST (RAID Driver)
Notice for Windows 8 clean installation on the computer which has a hard disk drive and a solid state disk cache.

If you are installing Windows 8 using the Custom "clean" install method onto a computer which has a HDD (hard disk drive) and a SSD (solid state drive) that uses the SSD as a cache of the HDD. You will need to prepare a USB Flash Drive with RAID driver software from the Toshiba Support WEB site for use while installing Windows 8 using the procedure below.

  1. Download Intel RAID driver from TOSHIBA web site, and store the files onto a USB flash drive.
  2. Connect an external USB-ODD (optical disc drive) to the system if the target computer doesn’t implement an internal ODD.
  3. Restart the computer with the Windows 8 installation DVD in the ODD.
  4. Press and hold the F12 key when TOSHIBA logo is displayed on the screen.
  5. Release the F12 key when “Boot menu” is displayed on the screen.
  6. Select an ODD device. (Select “USB” In case of using an external USB-ODD.)
  7. Press any key when the message “Press any key to boot from CD or DVD” is displayed on the screen.
  8. Follow the directions on the “Windows Setup” dialog.
  9. When “Which type of installation do you want?” is displayed on the dialog, select “Custom: Install Windows only (advanced)”.
  10. Click “Load driver”.
  11. Connect the USB flash drive containing Intel RAID driver files stored at step #1 to an USB port.
  12. Click “Browse”.
  13. Select the location of Intel RAID driver files on the USB flash drive, and click OK.
  14. Click “Next”.
  15. Click “Drive options (advanced)”.
  16. Delete all partitions on the hard disk drive.
    1. Select a partition on the hard disk drive and click “Delete”.
    2. Click OK after reading the message.
    3. Repeat 1 and 2 for all partitions on the hard disk drive.

Note:
Do NOT delete a partition on the SSD. If done, you cannot take advantage of Intel® Rapid Start Technology feature.

You can identify which partitions exist on the HDD by checking the sum of each “Total size” which has the same drive number. For example, in the following image, the sum of the “Total size” of Drive 0 is larger than that of Drive 1, and it means, Drive 0 is a HDD and Drive 1 is a SSD.

  1. Select an “Unallocated Space” in the hard disk drive, and then click “Next”.
  2. Follow the directions displayed on the screen to complete the Windows 8 installation.


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Software and Applications Issues

  • User software applications and utilities that are automatically loaded after startup, such as Toshiba Hotkey, are delayed from working for about 30 seconds after a shutdown/reboot. This is normal under Windows 8..
  • TOSHIBA Disc Creator does not support Windows 8 and needs to be uninstalled prior to upgrading.
  • Corel WinDVD BD does not support Windows 8. This application will no longer work after upgrading to Windows 8.
  • Corel WinDVD does not support Windows 8. This application will no longer work after upgrading to Windows 8.
  • Corel DVD MovieFactory does not support Windows 8. This application will no longer work after upgrading to Windows 8.
  • Corel Label@Once does not support Windows 8. This application will no longer work after upgrading to Windows 8.
  • CyberLink YouPaint and PowerCinema do not support Windows 8. These applications will no longer work after upgrading to Windows 8.
  • Corel Digital Studio needs to be updated after upgrading to Windows 8. Do not uninstall Corel Digital Studio before performing Windows 8 upgrade.
  • TOSHIBA DVD Player V4.x needs to be un-installed prior to upgrading to Windows 8. Use the Toshiba Upgrade Assistant to download the new version of TOSHIBA DVD Player V4.x for Windows 8.
  • TOSHIBA DVD Player V5.x needs to be un-installed prior to upgrading to Windows 8. Use the Toshiba Upgrade Assistant to download the new version of TOSHIBA DVD Player V5.x for Windows 8.
  • TOSHIBA Blu-ray Disc Player V1.x needs to be un-installed prior to upgrading to Windows 8. Use the Toshiba Upgrade Assistant to download the new version of TOSHIBA Blu-ray Disc Player V1.x for Windows 8.
  • TOSHIBA Wireless Manager, which is preinstalled on laptops with 3G capabilities, is not compatible with Windows 8. If you wish to connect to a 3G network under Windows 8, you will need to follow these steps.
    1. From the Windows 8 Charms Bar select Settings.
    2. Select the network icon.
    3. Select the name of your mobile broadband network, and then tap or click Connect.
    4. Please note, the SMS function is not supported without a 3rd Party application

 


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    If your laptop contains audio drivers from Realtek or Conexant upgrading to Windows will result in a loss of features/functionality listed below.

    To see what audio driver is on your computer

    1. Go to Windows device manager (Press [Ctrl-ESC] then enter "device manager" in the search box and select [device manager] from the control panel group).
    2. Select [Sound, video and game controllers].

    If you see Sound drivers from Realtek or Conexant read the important information below:

    • If performing a Windows 8 Clean Install where you select "Nothing" or "Keep Personal Files only" during the Windows 8 Upgrade process:
      • You will loose the sound effects for SRS, Dolby, MaxxAudio and TAE
    • If performing a Windows 8 Upgrade Install where you select "Keep Windows settings, personal files, and apps" during the Upgrade process:
      •  Computers that use Conexant audio drivers will loose sound effects for Dolby, MaxxAudio and TAE


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    If Microsoft Office Starter 2010 came with your Windows 7 PC and you would like to use it, you must install and update it before upgrading to Windows 8. If you don't install the latest version of Microsoft Office Starter 2010 on your Windows 7 PC before upgrading to Windows 8, you won't be able to use it after the operating system upgrade is complete.

    To avoid compatibility issues with Office Starter 2010 when upgrading to Windows 8, end users must install the Office 2010 Click-to-Run update, which was posted on February 14, 2012 and is referenced in KB article 2742694.

     


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    Intel® Wireless Display for Windows 8 doesn't run when your PC has an Intel® Centrino® Wireless-N 1000, Intel® Centrino® Wireless-N 1030 or Intel® Centrino® Advanced-N 6230 wireless LAN adapter and you upgrade your PC to Windows 8.
    These three adapters are not compatible with Windows 8.

    To confirm your network adapter:
    1 Move a pointer to Lower-left corner and Right click to open the shortcut menu.
    2 Click [Control Panel]
    3 Click [Hardware and Sound] and then click [Device Manager]
    4 Device Manager will be displayed on the desktop
    5 Double-click [Network Adapters]
    6 Intel(R) Centrino(R) Wireless-N 1000
       Intel(R) Centrino(R) Wireless-N 1030
       Intel(R) Centrino(R) Advanced-N 6230
       are the affected adapters.

    Export Control and EULA
    Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before downloading any such software.