FAQ: CD/DVD Drive does not work after upgrading to Windows 8



Document ID: 98084086

 

Posted Date: 2012-10-27

 

Last Updated: 2012-10-27

 

Distribution: View Public Website

 

Issue

After upgrading to Windows 8 my CD/DVD optical drive does not work or is not recognized anymore.

Resolution

Uninstall the Toshiba programs:

  • TOSHIBA Recovery Media Creator
  • TOSHIBA Disc Creator

Then restart your PC using the Power-->Restart option in Windows 8. Your CD/DVD should be accessible now.

For help with uninstalling these programs follow the instructions below


To Uninstall a program or application:

  1. At the START screen type "Control Panel"
  2. Select "Programs" --> "Uninstall a program"
  3. Find the two programs listed above and uninstall these applications
  4. After the application programs are uninstalled restart your computer using the Power-->Restart option in Windows 8
  5. When the computer power back on the CD/DVD drive should be available

If the CD/DVD drive still does not appear follow the instructions below to uninstall a device driver


To uninstall a device driver:

  1. At the START screen type "Device Manager"
  2. Select Device Manager > DVD/CD-ROM drives > right click on the device displayed > select Uninstall.
  3. After the driver uninstalls, power down you computer using the restart method.  The driver will install automatically when the computer restarts.
  4. The CD/DVD drive should now be shown.

If your CD/DVD is still not recognized, click here for help with a CD or DVD drive that isn't working correctly. 

 

Export Control and EULA
Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before downloading any such software.