The information below is designed to help if your microphone is not working properly. This does not cover problems related to specific programs or third-party hardware.

If your laptop microphone is not working properly, ensure it is not disabled:

1. Windows 10 and Windows 8, press the Windows key and type "sound. In Windows Vista and Windows 7, open the Start Menu and type "Sound" in the search field.
2. Select Sound from the results.
3. Select the RECORDING tab and select the desired microphone.
4. Click Properties to view and modify settings.

Reloading the sound driver may resolve this issue.

1. In Windows 10 and Windows 8, hold the Windows key and press the 'x' key to open a menu in the lowerleft, then select "Device Manager. In Windows Vista and Windows 7, open the Start Menu and type "Device Manager" in the search field. Select “Device Manager” from the results.
2. Locate and select Sound, Video and Game Controllers.
3. Identify the sound devices.
4. Right-click on each one and select "Uninstall".
5. Reboot the computer.
6. Your drivers will automatically install. Third-party drivers may need to be reinstalled manually.

Information in the link below can also assist with adjusting microphone volume.
Click here to go to Microsoft's web site for tips on adjusting microphone settings.