ConfigFree's Connectivity Doctor always reports that the Wireless Switch is off



Document ID: 98081620

 

Posted Date: 2005-05-23

 

Last Updated: 2005-05-23

 

Distribution: View Public Website

 

Applicable Models
Satellite M30X-S1592ST
Satellite M30X-S1593ST
Satellite M30X-S171ST
Satellite M30X-S181ST
Satellite M30X-S191TD
Satellite M30X-S221ST
Satellite M30X-S221TD
Satellite M35X-S109
Satellite M35X-S111
Satellite M35X-S114
Satellite M35X-S1141
Satellite M35X-S1142
Satellite M35X-S1143
Satellite M35X-S149
Satellite M35X-S1491
Satellite M35X-S1492
Satellite M35X-S161
Satellite M35X-S1611
Satellite M35X-S163
Satellite M35X-S1631
Satellite M35X-S309
Satellite M35X-S3091
Satellite M35X-S311
Satellite M35X-S3111
Satellite M35X-S3112
Satellite M35X-S329
Satellite M35X-S3291
Satellite M35X-S349
Satellite M35X-S3491

 

Issue


ConfigFree Connectivity Doctor's icon for the wireless network antenna switch always indicates that the switch is OFF, whether it is actually set in the ON position or the OFF position.

This is accompanied by a dialog box showing the switch being off as possible cause of a connection problem, with a possible solution being to turn the switch on. There may be no actual connection problem (you may be able to access websites and / or local network resources).

Resolution


Use Control Panel's Add or Remove Programs utility to uninstall the Toshiba Hotkey Utility, and then reinstall it.

This program is called E-Key Utility on the Toshiba Satellite M30X/M35X Recovery and Applications/Drivers DVD. It's called Toshiba E-Key Utility for Windows XP on the Toshiba Support website.

 

 

Procedure


Unistalling the Toshiba Hotkey Utility:

  1. Click Start.

  2. Click Control Panel.

  3. Double-click Add or Remove Programs.

  4. Select TOSHIBA Hotkey Utility.

  5. Click Change/Remove.

  6. Click OK to confirm that you wish to completely remove the selected application and its features. The InstallShield Wizard will begin the removal process.

  7. Click Finish to exit the InstallShield Wizard.

Re-installing the Toshiba Hotkey Utility using the Toshiba Satellite M30X/M35X Series Recovery and Applications/Drivers DVD that shipped with the computer:

  1. Insert the Toshiba Satellite M30X/M35X Series Recovery and Applications/Drivers DVD into the CD/DVD drive and close the tray. The setup program on the DVD should start automatically.

  2. When the Toshiba Recovery and Applications CD window appears, verify that "Install applications and drivers" is the selected install type, and click Next.

  3. Select E-key Utility from the list, and click Install.

  4. When the WinZip Self-Extractor window appears, click OK.

  5. Click Unzip.

  6. Click OK to acknowledge that the files were successfully unzipped.

  7. When the InstallShield window appears, click Next and follow the prompts to complete the installation.

  8. When the installation is complete, click Exit and then OK to close the Toshiba Recovery and Applications CD window.

  9. Remove the Toshiba Satellite M30X/M35X Series Recovery and Applications/Drivers DVD from the optical drive and close the tray.

Reinstalling the Toshiba Hotkey Utility using the file downloaded from the Toshiba Support website:

  1. Download the Toshiba E-key Utility for Windows XP from the Toshiba Support website, and save it to your computer. See also the bulletin Obtaining downloads and support docs from the Toshiba Support website.

  2. Navigate to where you saved the file and double-click it.

  3. Click Run.

  4. When the WinZip Self-Extractor window appears, click OK.

  5. Click Unzip.

  6. Click OK to acknowledge that the files were successfully unzipped.

  7. When the InstallShield window appears, click Next and follow the prompts to complete the installation.

- mm/wa

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