Loss of Picture Due to a LCD Panel Inverter Failure
- Document ID: 98083680
- Posted Date: 2011-06-20
- Last Updated: 2011-06-20
- Distribution: View Public Website
- Applicable Models
LCD TV 55G300U LCD TV 55G310U LCD TV 55HT1U
Toshiba is committed to customer service and to continuous improvement in the quality of its products. Accordingly, we are advising you that, in a limited number of 55G300U, 55HT1U and 55G310U LCD televisions, an LCD panel inverter failure may occur causing your television to lose its picture.
Though this failure has occurred in a relatively small number of the televisions sold, Toshiba will extend the warranty on the potentially affected models, to cover this specific failure for an additional year.
If you should experience a loss of the LCD picture please contact the Toshiba call center at (800) 631-3811. If your manufacturer’s warranty has expired the call center agent will be able to determine if the repair will be covered under the warranty extension based on your serial number and the symptom. If covered, the agent will schedule an on-site repair at no cost to you.
If you have any questions regarding this issue or warranty extension please contact the Toshiba call center at (800)631-3811.
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before downloading any such software.