ACCLAIM

Only Toshiba-branded accessories and electronics, purchased at retail by individual end-users in the United States are eligible for claims in this system. Read the following and click continue at the bottom of the page.

Eligible Computers, Tablets & Other Toshiba branded accessories

Standard computer equipment items (battery, AC adapter, memory module, etc.) are only eligible for replacement if they were purchased as separate, additional accessories.
If you have a defective AC adapter, battery or hard drive that came with your Toshiba computer and your computer is still in-warranty, click here to use the Troubleshooting Assistant to verify and obtain a replacement component.

Eligible Hard Drives and Storage devices

All in warranty Toshiba storage devices (Portable, Desktop, Flash, Internal and wireless storage devices) are eligible for replacement with the exception of Toshiba Micro swivel USB devices. For Toshiba Micro Swivel USB devices visit http://www.toshiba.com/taec/adinfo/digitalmedia/.

Non Toshiba branded accessories

If your defective product carries another vendor's brand (Epson, H-P, Canon, Logitech, etc.) please contact that vendor in accordance with the information provided in the original packaging.

NOTE: If you are renting or leasing your Toshiba product, please contact the company from whom you rented or leased for warranty service.

Toshiba may, under the terms of the Toshiba Standard Limited Warranty, and at its sole discretion, either replace the item or issue a credit of equal or greater value to be redeemed at the ToshibaDirect website.

In all cases, you are required to return the defective item, along with proof of retail purchase to Toshiba at your expense, within 30 days of the claim date. If Toshiba, at its sole discretion, determines product has been damaged or abused, the claim will be rejected.

If you are unwilling or unable to return the defective product, or cannot provide written proof of retail purchase, Toshiba will be unable to process your claim.

You must be connected to or otherwise have access to a printer. To complete your claim, you will be required to print two copies of your claim packing list.

By clicking Continue, below, you agree to the terms described above.