Troubleshooting Assistant

Troubleshooting Assistant can help you identify and resolve issues with your product.

If the issue is a defective AC adapter, battery, or hard drive, the assistant will help you order a replacement part.

If your computer, and the defective part are still covered under warranty, the replacement is free. However, you'll need to return the defective part to Toshiba and guarantee the return with your credit card.

To get started, click the symptom you're experiencing below.