Toshiba +Care Support and product assistance

Document ID: 98083994


Posted Date: 2012-10-10


Last Updated: 2012-09-02


Distribution: View Public Website




Need help getting acquainted with your new computer, accessing the internet, connecting to a printer, dealing with security concerns or a virus infection?

The Toshiba +Care Support team is here to help you with best-in-class technical support and remote login technologies to solve your issue, and save you time.

The Toshiba +Care Support team offers over-the-phone support and assistance for a wide range of technical topics. For peace of mind, Toshiba +Care Support also offers a service which grants you access to our Experts up to an entire year.  To contact a Toshiba +Care Support team member call 1 (855) 256-9005.  

You may purchase Toshiba +Care Support services for support on a per incident basis or on a duration basis as specified below.  All services are subject to our terms and conditions (+Care Support Support Services). 

Need help Upgrading or Assistance using Windows 8?
Click here to see our NEW Windows 8 bundle

Toshiba +Care Support Offerings:

  • Per Issue $69.95
  • Virus/Malware Removal $99.95
  • Toshiba +Care Support Premium Support Bundle $159.95
    (The Toshiba +Care Support Premium Support Bundle includes three incidents that can be used at any time within a year. The service expires after consuming the three incidents or a year after purchase, whichever occurs first.)


Per Issue $69.95

Details and Coverage

(Limited to any 1 of the listed subjects below)

  • Wireless and Wired Connection Set up and Configuration
  • Router Setup and Configuration
  • *Printer, File and Network Sharing (Workgroup, Peer to peer network, Mapping Drives, etc.) 
  • E-mail Client Configuration (Outlook, Windows Live, Gmail etc.)
  • Internet Optimization (Performance Tweaks, Add-Ons, Plugins, Toolbars, etc.)

*Limited to Single Computer only over a Network

 3rd Party Hardware and Software

  • Installation, Troubleshooting, Setup and How-to of common 3rd Party Software (Microsoft Office, Games, Burning Software, Media Center, etc.)
  • Peripheral / Accessory Support and How to (Printer, Webcam, External Storage Devices etc.)

Operating System Support and Optimization

  • Performance Optimization (Registry and Disk Clean up, Defragmentation, Disabling Services and Start up programs)
  • Reinstallation / Upgrade / Repair of Windows Operating System using OS CDs (Retail)
  • Windows Password Reset
  • Advance OS Troubleshooting and Setup (Disk Management, File and Folder configuration, Windows Update, Windows Activation)
  • BIOS Password Reset

 Data Backup and Restore

  • Data Backup to Removable Storage (External HDD, USB Flash Drive, Cloud Storage, etc.)
  • Data Backup from Non-Bootable Hard Drive
  • Restore Files from Removable Storage
  • Hard Drive Partitioning
  • CD / DVD Burning (Limited to Non-Copyrighted Media)

Virus / Spyware / Malware Removal - $99.95

  • Virus / Spyware / Malware Scan and Diagnosis
  • Virus / Spyware / Malware Removal
  • Advanced Firewall and Anti-Virus Configuration  (if AV Software is already installed)

Virus / Spyware / Malware Remove w/ NIS*- $139.95

  • Includes all of the above
  • *1 year subscription to Symantec’s Norton Internet Security software (Family Protection - up to 3 PCs) – valued at $79.99

Premium Support Bundle - $159.95


3 Issues from either of the categories:

  • Basic Support Plus
  • Expert Care
  • Virus / Spyware / Malware Removal

Premium Support Bundle w/ NIS* $199.95


3 Issues from either of the categories:

  • All of the above
  • *1 year subscription to Symantec’s Norton Internet Security software (Family Protection - up to 3 PCs) – valued at $79.99



Toshiba +Care Support Windows 8 Upgrade and Assistance
Price $79.95
Need help with Windows? The Toshiba +Care Support Windows 8 Upgrade and Assistance bundle can fill your needs.


Details and Coverage

  • Assistance upgrading to Windows 8 (or newer)
  • 30 Day Phone Support and Assistance in the use of the Windows 8 OS (or newer)
  • Access to Windows 8 How to…demo videos.
  • Remote Desktop Assistance
  • Assist qualified customers in downloading the OS Upgrade from Microsoft









Export Control and EULA
Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Toshiba end-user license agreement both of which you can view before downloading any such software.