FAQ: How to reset the battery on Toshiba laptops that do not have a removable battery



Document ID: 4004523

 

Posted Date: 2013-12-09

 

Distribution: View Public Website

 

Issue

Your laptop has stopped responding and you cannot shut it off or turn it on.

Resolution

Performing a soft reset

  1. Hold down the power button for 10 seconds or until the laptop shuts off.
  2. Press the power button again to turn the laptop back on.
  3. If this does not resolve your issue then try performing a Hard Reset

 

Performing a Hard Reset

NOTE: These instructions only apply to the Satellite S55 / P55 / L55 / E55 and E45 series laptops and not all models have this reset hole. If your model does not have a reset hole then perform the soft reset method above.

  1. Disconnect the AC adapter from your unit, turn your laptop over onto a soft surface and locate the battery reset hole on the bottom of your laptop.
  2. The battery reset hole is located near the SD card reader slot on the bottom of the unit.
  3. Ensure that you have disconnected the AC adapter from your laptop
  4. Gently insert a slender object such as a small straigthened paperclip into the battery reset hole on the bottom side of your laptop to press the battery reset button. CAUTION: Never use a pencil to press the Reset button. Pencil lead can break off inside the device and damage it.
  5. Remove the paperclip and reconnect the AC adapter, and resume normal use.

 

 

 

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